This qualification covers workers who provide a range of programs and services to individuals and groups of clients and employers to support them in locating, securing and maintaining suitable employment.
Workers at this level:
Need an understanding of access and equity issues including cultural diversity, Aboriginal and/or Torres Strait Islander and disability issues and to work with local communities in the provision of services
May have limited supervisory responsibilities in the employment services context.
Occupational titles may include, for example:
Client services officer
Employment consultant - job placement
Employment consultant
Employment consultant - training
Employment consultant - case manager
Job search training consultant
Employment consultant - employer marketing and liaison
Training and placement officer
Subjects
PACKAGING RULES
14 units of competency are required for this qualification, including:
7 core units
7 elective units
A wide range of elective units is available, including:
Group A electives which are recommended for culturally aware and respectful practice
Other relevant electives listed below and grouped to facilitate selection for specific employment services work contexts
Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing
Core units
CHCCOM403A Use targeted communication skills to build relationships
CHCCS400B Work within a relevant legal and ethical framework
The importance of culturally aware and respectful practice
All workers undertaking employment services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Group A electives - recommended for culturally aware and respectful practice
Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
Other relevant electives
Electives are to be selected in line with specified Packaging Rules. Relevant electives are listed below. Employers may specify that certain electives are required to address specific workplace needs.
Electives recommended for the following areas of work are shown in the table below:
Project Coordination
Disability employment services
Case Management and Intensive support work
Job placement
Job search support and training
Apprenticeship and traineeship programs
Business development
Promotion of clients to employers
Elective groups shown in this table are recommended, but not necessarily required for work in the areas identified on the right
Project coordination
Disability employment services
Case management&intensive support w
Job placement
Job search support and training
Apprenticeship and traineeship programs
Business development
Promotion of clients to employers
BSBEMS401B Develop and implement business development strategies to expand client base
BSBEMS402B Develop and implement strategies to source and assess candidates
BSBEMS403B Develop and provide employment management services to candidates