This qualification covers workers who provide a range of services to client and employers aimed at locating, securing and maintaining suitable employment for clients.
Occupational titles may include:
Associate employment consultant
Employment services receptionist
Employment consultant in training
Employment services administrative support
Customer service officer
Administrative officer
Subjects
PACKAGING RULES
12 units are required for award of this qualification including:
8 core units
4 elective units
A wide range of elective units is available, including:
Group A electives which are recommended for culturally aware and respectful practice
Group B electives of which one unit only may be selected
Group C electives of which one unit only may be selected
Other relevant electives listed below
Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing
Core units
CHCCOM403A Use targeted communication skills to build relationships
The importance of culturally aware and respectful practice
All workers undertaking employment services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Group A electives - recommended for culturally aware and respectful practice
Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
Group B electives - one unit may be selected
One only of the following units may be selected
BSBINM201A Process and maintain workplace information
CHCINF302C Maintain the organisation's information systems
Group C electives - one unit may be selected
One only of the following units may be selected
CHCDIS301B Work effectively with people with a disability
Electives are to be selected in line with specified Packaging Rules. The following list of relevant electives is provided to facilitate selection. Employers may specify that certain electives are required to address specific workplace needs.