This qualification covers people working in a volunteer capacity and delivers competency outcomes which include:
Relevant theoretical knowledge related to working with clients and co-workers from culturally diverse backgrounds and to work within a legal and ethical framework
Ability to apply a range of well developed skills when communicating with clients and co-workers, engaging in safe work practices, and working effectively as part of a work group in the organisation/program
Ability to apply known solutions to a variety of predicable problems when working with clients and co-workers, engaging in safe work practices
Ability to perform processes that require a range of well developed skills where some discretion and judgement is required when working with clients and co-workers
Ability to interpret available information using discretion and judgement when working with clients, delivering a service and also when working as part of the work group within the organisation/program
Ability to take responsibility for their own learning and work outputs when working as part of a work group within the organisation
Ability to take limited responsibility for the output of others within the work group.
Subjects
PACKAGING RULES
10 units are required for award of this qualification including:
6 core units
4 elective units
A wide range of elective units is available, including:
Group A elective which is recommended for culturally aware and respectful practice
Other relevant electives listed below
Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing
Core units
CHCCOM302D Communicate appropriately with clients and colleagues
CHCCS400C Work within a relevant legal and ethical framework
CHCORG303C Participate effectively in the work environment
The importance of culturally aware and respectful practice
All volunteer workers need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Group A elective recommended for culturally aware and respectful practice
This qualification has been structured to provide a specific focus on culturally diverse clients. Where work also involves a specific focus on Aboriginal and/or Torres Strait Islander clients or communities, candidates are recommended to select the following unit:
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
Other relevant electives
Electives are to be selected in line with specified Packaging Rules. Employers may specify that certain electives are required to address specific workplace needs.