This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team.
Job Roles
Quality Assurance Manager
Quality Facilitator
Quality and Improvement Consultant
Service Quality System Support Analyst.
Subjects
Total number of units = 8
8 elective units
3 elective units must be selected from the Group A units listed below.
2 elective units must be selected from the Group A or Group B units listed below or from an equivalent level qualification within this Training Package.
The remaining 3 elective units may be selected from the Group A or Group B units listed below, or any currently endorsed Training Package, or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate IV or Advanced Diploma qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Elective units
Group A units
Information Management
BSBINM501A Manage an information or knowledge management system
There are no entry requirements for this qualification.
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
BSB40207 Certificate IV in Business or other relevant qualification/s
OR
with extensive vocational experience in auditing and without formal auditing qualifications.
Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:
Administrator
Project Officer
Quality Assurance Officer.
This breadth of expertise would equate to the competencies required to undertake this qualification.
Pathways from the qualification
After achieving this qualification candidates may undertake a qualification in a specialist area within this Training Package such as marketing, management, human resources.
Entry Requirements
Not applicable.
Licensing Information
Licensing, Legislative, Regulatory or Certification Considerations
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.
Employability Skills
QUALIFICATION SUMMARY
The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability Skill
Industry/enterprise requirements for this qualification include:
Communication
adjusting interpersonal styles and methods as required
communicating ideas and information to a wide range of persons
consulting, questioning, clarifying and evaluating information
negotiating follow-up action as required
using excellent verbal and written skills to gather information and present formal audit reports
Teamwork
providing feedback to team members on their performance
working with others and delegating roles and responsibilities to team members
Problem-solving
collecting, analysing, comparing and contrasting data
providing strategies on how to address non-compliances
solving problems in respect to risk and knowledge management systems
Initiative and enterprise
adopting innovative approaches to learning and improving team members' skills
identifying areas for improvement and recommending value adding activities
leading an audit and offering flexible approaches to suit client's business
Planning and organising
identifying risk and developing strategies to deal with it
planning audit schedule and identifying resources required
planning for contingencies, and monitoring and reviewing systems and activities
Self-management
managing own time and performance
reflecting on own performance as an auditor
working within organisational policies, procedures and legislative requirements
Learning
developing and maintaining own professional competence
identifying learning needs and facilitating the management of knowledge
maintaining currency of knowledge and skills in respect to risk and knowledge management
Technology
aligning data and information systems with the knowledge management system
using technology to assist the management of information and to assist the planning process
using word processing software and risk analysis tools