Elements and Performance Criteria
- Develop employee and industrial relations policies and plans
- Analyse strategic plans and operational plans to determine long term employee relations in accordance with organisational objectives
- Analyse existing employee relations performance in relation to workforce objectives
- Evaluate options in terms of cost-benefit, risk-analysis and current legislative requirements
- Work with relevant internal stakeholders to develop industrial relations policies and plans
- Identify the skills and knowledge needed by management and the workforce to effectively implement these strategies and policies
- Implement employee relations policies and plans
- Develop an implementation plan and a contingency plan for the employee relations policies and strategies
- Make arrangements for training and development for identified needs to support the employee relations plan
- Undertake associated employee relations activities to reach agreement on changes required by the organisational policies or implementation plan
- Document procedures for addressing grievances and conflict
- Identify and communicate key procedures for addressing grievances and conflict to stakeholders
- Review employee relations policies and plans to establish whether they are meeting their intended outcomes
- Manage negotiations to resolve conflict
- Develop and deliver training to individuals in conflict-management techniques and procedures
- Identify, and where possible alleviate or eliminate, sources of conflict or grievance according to legal requirements
- Evaluate documentation and other information sources to clarify issues in dispute and ensure completeness, balance and relevance
- Obtain expert or specialist advice and/or refer to precedents, if required
- Determine desired negotiation outcomes, negotiation strategy and negotiation timeframes
- Advocate the organisation’s position in negotiation with the view to reaching a resolution that aligns to organisational objectives
- Document, and if necessary certify, the agreed outcomes with the relevant jurisdiction
- Take remedial action where groups or individuals fail to abide by agreements