Assessor Resource
TLII0002
Provide freight forwarding information and customer service
Assessment tool
Version 1.0
Issue Date: July 2024
This unit involves the skills and knowledge required to provide freight forwarding services to customers.
It includes dealing with customer freight forwarding inquiries, and explaining the processes and parameters of freight forwarding services.
Work must be carried out in compliance with relevant codes of practice and regulations for the carriage of freight.
Work is performed autonomously, with some accountability and responsibility for self and others in achieving the prescribed outcomes. It involves the application of workplace principles and procedures when providing freight forwarding services to customers.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
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