List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Determine and record details of lost or found item. | 1.1.Obtain and verify descriptions and relevant details of lost or found item. 1.2.Tag found item and place in designated location. 1.3.Use lost and found register to record details of item. |
2. Assist customer with lost or claimed item. | 2.1.Conduct all communication with property owner in a professional manner. 2.2.Provide details of organisational procedures and obligations for lost or found item. 2.3.Investigate and trace lost item. 2.4.Investigate and confirm ownership of found item. 2.5.Verify claimant identification before release of found item. 2.6.Obtain claimant signature for collection of claimed item. |
3. Complete end of shift duties. | 3.1.Update lost and found register to reflect investigation and collection of items. 3.2.Complete lost and found reports according to organisational procedures. 3.3.Recommend improvements to lost and found procedures as required. |
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
provide efficient and courteous lost and found service on at least three different occasions, using appropriate communication skills to determine required details of lost or found items
record clear details of above lost or found items and prepare simple reports according to organisational procedures on each of the above service occasions
complete investigation of above lost or found items within timeframes determined by the property owner or organisation.
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
for lost and found items:
organisational procedures for providing services
methods to succinctly and clearly record details
for lost items:
methods to trace items and determine ownership
for found items:
methods to locate items and determine ownership
typical storage facilities for items
security requirements for storage
formats for lost and found registers and reports, and required content of entries.
Skills must be demonstrated in an operational environment where lost and found services are provided. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
secure storage facilities for found items
current commercial lost and found registers, procedures and reporting documents
property owners with whom the individual can interact regarding lost and found items; these can be:
customers in an industry workplace during the assessment process; or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.