List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Develop industry knowledge. | 1.1 Identify and access sources of information on the industry sector. 1.2 Implement industry information in day-to-day work activities. 1.3 Identify the economic and social significance, and the impact, of the industry sector on individuals and the community. 1.4 Update knowledge and share with clients and colleagues as appropriate. 1.5 Identify the role of volunteers within the sport, fitness and recreation industry. |
2. Identify client needs and organisational objectives. | 2.1 Conduct and participate in daily work activities. 2.2 Refer clients to services. 2.3 Implement a client focused approach according to community development philosophies and principles. 2.4 Identify and apply industry standards of ethical practice. 2.5 Adapt work processes to meet the specific needs of individual clients. |
3. Implement customer service practices. | 3.1 Respond to client feedback in line with individual level of responsibility. 3.2 Follow up on client feedback in a timely manner. 3.3 Record communication and outcome between client and organisation. |
4. Minimise risks to personal and public safety. | 4.1 Identify situations that may endanger the personal safety of self, staff and other clients. 4.2 Implement actions to minimise risk, as required. 4.3 Report situations to appropriate staff, as required. |
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
integrate industry knowledge and provide service to clients for a minimum of ten service periods that individually or in combination involve:
interacting with and positively responding to diverse demands and requests of multiple clients
working with speed and efficiency to deal with numerous service and operational tasks simultaneously
identifying issues and problems, determining solutions and taking appropriate action to resolve
working cooperatively as part of a team, monitoring the service process and workflow, and taking responsibility for own work outcomes
providing technical advice and support to other team members.
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
organisational policies and procedures for:
administrative reporting
administration and reporting relating to:
completing financial transactions
completing work plans and schedules
handover
hygiene, health, safety and security:
completing incident, work health and safety and maintenance reports
customer service
complaint handling
information sources for the sport, fitness and recreation industry and how to access that information
roles and responsibilities of service team members
sectors of the sport, fitness and recreation industry and their interrelationships, roles and functions
full details of organisation products, services, facilities, current promotions, events and entertainment.
Skills must be demonstrated in:
a sport, fitness or recreation environment. This can be a workplace or simulated environment.
Assessment must ensure access to:
products and services to be delivered to clients
industryrealistic ratios of staff to clients; these can be:
staff and clients in an industry workplace, or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.