Assessor Resource
PUAPOLGD012A
Address customer needs
Assessment tool
Version 1.0
Issue Date: June 2024
This unit applies to persons who need to identify customer needs to enable them to provide customer support. This unit supports the principle of applying ethical standards within the workplace.
This unit covers the competency required to identify customer needs and to provide customer support.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)