Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to:
communicate with peers and supervisors
seek assistance and expert advice
literacy skills to:
interpret user manuals and help functions
read and write basic workplace documents
problem-solving skills to address common operational problems when using word-processing applications
technical skills to:
operate a personal computer (PC)
use a keyboard to enter text and numerical data.
Required knowledge
formatting styles and their effect on formatting, readability and appearance of documents
organisational requirements for ergonomics, such as work periods and breaks
organisational style guide
purpose, use and function of word-processing software.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Ergonomic work practices may include: | pause exercises personal strategies: chair height footrests monitor and keyboard alignment monitor reflection angle task and postural variety. |
Ergonomic work environment may relate to: | air quality furniture and storage lighting noise temperature. |
Information requirements may include: | agendas letters memos minutes other business documents required by the organisation. |
Formatting tools may include: | menu commands within the application: borders copy, cut and paste help find and replace shading spell check undo. |
Font format may include: | combination of typeface and other attributes: pitch and spacing size. |
Formatting features may include: | bold hyphenation italics underline. |
File format may include: | CSV files doc files HTML pages PDF files SXW (star office) files RTF files text files. |
Storage device may include: | CD DVD external hard drive, including universal serial bus (USB) flash drive internal hard drive web storage space. |
Images may include: | clip art graphics pictures. |
Print settings may include: | layout number of copies orientation paper size sides. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist