List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Establish or review marketing strategy | 1.1 Establish or review marketing strategy, and develop marketing tools within budget and timelines 1.2 Confirm and implement marketing strategy across organisation or business unit |
2. Establish or review supplier relationship | 2.1 Establish criteria to enable effective evaluation of supplier services and assess all existing suppliers against criteria 2.2 Identify and analyse availability and suitability of alternate suppliers who can meet service support requirements within legislative requirements 2.3 Undertake cost–benefit analysis of suppliers to finalise supplier network 2.4 Establish terms of appointment of suppliers to achieve service support requirements, and maintain and develop relationships with suppliers |
3. Establish or review client services | 3.1 Determine client services to meet client expectations, enterprise policy and philosophy, and industry legislative requirements 3.2 Establish key performance indicators to measure customer service, review existing client services against these and improve where required 3.3 Document service standards in prescribed format and communicate to all stakeholders 3.4 Deliver services within timeframe and budget |
Evidence of the ability to:
establish or review and implement the organisation’s marketing strategy
establish or review suppliers and the required level of service, including the development of terms of appointment and service standards
establish or review business systems against practice requirements, document service standards and communicate to stakeholders.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
identify and describe factors which may affect the marketing and performance of client services
assess risks and benefits associated with using a range of products and services within a practice
explain cost–benefit analyses applied to systems and procedures
describe the key features of:
financial practice administrative processes and systems
financial products, their characteristics and risk profile
financial practice professional services
explain the key requirements of relevant legislation, regulations and codes of practice impacting on the financial services industry
analyse and discuss marketing and advertising principles, techniques and tools
describe the key features of office information technology systems and software.
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the practice management field of work and include access to:
office equipment, technology, software and consumables
relevant legislation, regulations and codes of practice.
Assessors must satisfy NVR/AQTF assessor requirements.