Assessor Resource
CSCORG202A
Communicate effectively
Assessment tool
Version 1.0
Issue Date: July 2024
This unit applies to candidates with both general and specialist competencies from a range of occupational areas. For this reason the unit may be customised, particularly in the assessment of knowledge based on different organisational, sector and locational requirements.
In practice, workplace communication overlaps with other generalist or specialist work activities such as delivering client services, handling information, preparing reports, using resources, using technology, etc.
This unit of competency describes the outcomes required to carry out a range of communication functions to enable effective transfer of information within the organisation. It includes exchanging information for specific purposes, adapting communication to people and situations, communicating in work groups, written communication and maintaining the security of information.
The unit is about communicating effectively with people - non-verbally, orally, in writing and using electronic and/or telecommunication systems. This is an essential aspect of all jobs in government and community safety sectors.
This unit replaces and is equivalent to CSCORG002A Communicate effectively.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)