Essential skills: It is critical that the candidate demonstrate the ability to: Use appropriate interpersonal skills and knowledge of the agency system to guide the mediation process, in particular to: apply knowledge, skills and ethics relevant to the areas of practice as outlined in the 2001 NADRAC standards apply mediation with an awareness and sensitivity to conflict, culture and context apply skills in negotiation, communication and decision-making demonstrate understanding and implementation of relevant procedures summarise presented positions accurately to parties identify gaps in understanding assist parties to interpret issues and needs to define the dispute apply the agency systems interpret documentation accurately and comply with legal and procedural requirements apply accurate understanding of own work roles and responsibilities in relation to service delivery In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Maintain confidentiality and to deal effectively with breaches of confidentiality especially when client safety is threatened Adapt the mediation process to include relevant stakeholders Demonstrate application of skills in: organisation of information questioning and active listening to identify gaps in information provided problem solving literacy and communication applied to analysis, evaluation and presentation of information including preparing documents and reports related to legal requirements and client needs Maintain documentation as required, including effective use of relevant information technology in line with occupational health and safety (OHS) guidelines |